Privacy Policy

Technoraft Digital and Software Solutions

Privacy Policy and Data Protection

Technoraft Digital and Software Solutions is committed to respecting user privacy and protecting personal data. This policy explains how we collect, use, store, share, and protect information when you use our website, mobile applications, cloud platforms, contact forms, support services, or WhatsApp communication channels.

In Short: How Does Technoraft Handle Your Data?

Technoraft collects only the information reasonably required to respond to enquiries, assess project requests, provide services, manage accounts, subscriptions, support, payments, and recruitment, and improve website performance. We do not sell personal data and only share it with trusted service providers when necessary or when legally required.

1. Scope of This Privacy Policy

This policy applies to personal data collected or processed through:

  • The Arabic and English versions of the Technoraft website.
  • Contact forms and quotation requests.
  • Careers pages and job application forms.
  • Applications, platforms, and cloud systems managed by Technoraft.
  • Technical support and customer service channels.
  • Email, telephone, and WhatsApp Business communication.
  • Marketing campaigns, analytics, and performance measurement tools.

2. Who Is Responsible for Your Data?

Technoraft Digital and Software Solutions is responsible for personal data collected directly through Technoraft channels. Privacy enquiries may be sent to info@technoraft.com or through WhatsApp at +20 150 363 6066 .

3. Information We May Collect

3.1 Personal and Contact Information

  • Full name.
  • Email address.
  • Telephone number or WhatsApp number.
  • Company, organization, or business name.
  • Job title, country, or city where relevant.
  • Information submitted through forms, messages, or enquiries.

3.2 Project and Service Information

  • Project descriptions, ideas, or business challenges.
  • Requested services, features, modules, or integrations.
  • Budget or expected delivery period when voluntarily provided.
  • Documents and attachments sent to the Technoraft team.
  • Follow-up records and notes related to a service request.

3.3 Technical and Usage Information

  • Internet Protocol address.
  • Device type, operating system, and browser.
  • Pages visited and session duration.
  • Traffic source, clicks, and website interactions.
  • Cookie information and similar technical identifiers.
  • Performance data, error logs, and security records.

3.4 Account and Subscription Information

  • Account registration and login information.
  • Subscription package or plan.
  • Subscription, renewal, cancellation, and expiry dates.
  • Account status, permissions, and service usage records.

3.5 Payment and Billing Information

  • Service or subscription amount.
  • Payment status and transaction reference.
  • Invoices, receipts, and required accounting records.

Where an external payment provider is used, card or payment method information may be processed directly by that provider in accordance with its own privacy and security policies.

3.6 Technical Support Information

  • Messages exchanged with the support team.
  • Issue descriptions, screenshots, and attachments.
  • Ticket status and actions taken.
  • Notes used to improve service quality.

3.7 Recruitment Information

  • Résumés, qualifications, and employment experience.
  • Portfolio links and professional profiles.
  • Answers submitted through application forms.
  • Interview, assessment, and recruitment notes.

4. Sensitive Personal Data

Please do not submit health information, highly sensitive financial data, identity document numbers, account passwords, or information that Technoraft does not need to handle your request. Where a specific project requires sensitive data processing, the relevant legal, contractual, and technical requirements will be addressed separately.

5. How We Collect Information

  • Directly from you when you submit a form or send a message.
  • When you create an account or subscribe to a service.
  • When you contact customer service or technical support.
  • When you apply for a job.
  • Automatically through cookies, analytics, and security tools.
  • From payment, hosting, or communication service providers.
  • From a company or organization you represent.

6. How We Use Personal Data

  • Responding to enquiries and messages.
  • Assessing project requirements and preparing quotations.
  • Providing services and managing client relationships.
  • Creating accounts and managing subscriptions and renewals.
  • Processing payments and issuing invoices.
  • Providing support and resolving complaints and technical issues.
  • Improving websites, applications, systems, and user experience.
  • Measuring traffic, engagement, and campaign performance.
  • Sending important service notifications and updates.
  • Sending marketing content when permitted.
  • Evaluating job applications and contacting candidates.
  • Protecting systems and preventing fraud or misuse.
  • Meeting legal, regulatory, and contractual requirements.

7. Legal Grounds for Processing

Depending on the nature of the interaction, personal data may be processed on one or more of the following grounds:

  • Your consent.
  • Steps requested before entering into a contract.
  • Performance of an existing agreement.
  • Compliance with a legal or regulatory obligation.
  • Legitimate business interests that respect user rights.
  • Protection of systems and users against fraud or security risks.

8. WhatsApp Data and Communication

When you contact Technoraft through WhatsApp:

  • We use information you voluntarily submit to respond to your request.
  • Sales, support, and project follow-up messages may be retained.
  • Technoraft may use WhatsApp Business or WhatsApp Business Platform.
  • Meta or service providers may process technical information.
  • Messages are not used for unrelated purposes without an appropriate basis.
  • You may opt out of promotional WhatsApp messages at any time.

9. Cookies and Tracking Technologies

The website may use cookies, local storage, and similar technical identifiers to operate the website, remember preferences, protect sessions, measure performance, and understand user interactions.

Types of Cookies We May Use

  • Essential cookies: required for basic website functions.
  • Functional cookies: remember preferences and language.
  • Analytics cookies: help us understand website usage.
  • Marketing cookies: measure campaigns where enabled and permitted.

You can manage cookies through your browser settings or an available consent banner. Disabling certain cookies may affect website functionality.

10. Analytics and Performance Measurement

Technoraft may use tools such as Google Analytics, Google Tag Manager, and similar services to understand traffic sources, page usage, interactions, and website performance.

Analytics tools should be configured in accordance with available consent settings. Names, telephone numbers, email addresses, and form contents should not be sent through analytics events or page URLs.

11. Sharing Personal Data

Technoraft does not sell users’ personal data. The minimum information necessary may be shared with:

  • Authorized employees and team members.
  • Hosting, cloud, and database service providers.
  • Payment gateways and billing providers.
  • Email, messaging, and WhatsApp API providers.
  • Analytics and campaign measurement services.
  • Technical support and cybersecurity providers.
  • Legal, financial, and accounting advisers.
  • Government or judicial authorities where legally required.
  • A lawful successor in a business transfer or restructuring.

Service providers are expected to use personal data only for the required service and apply suitable protection measures.

12. International Storage and Processing

Some hosting, communication, analytics, or payment providers may operate servers outside Egypt. Where this occurs, Technoraft seeks to use reputable providers and appropriate contractual, organizational, and technical safeguards under applicable requirements.

13. Data Security

Technoraft applies technical and organizational measures designed to reduce the risk of unauthorized access, use, alteration, or disclosure, which may include:

  • Encrypted HTTPS connections.
  • Role-based access restrictions.
  • Account and password protection.
  • Regular software and system updates.
  • Backups, error monitoring, and system logs.
  • Reviewing unusual access attempts.
  • Confidentiality awareness for team members.

No electronic storage or transmission method can be guaranteed to be completely secure.

14. Security Incident Management

When a security incident affecting personal data is identified, Technoraft works to assess and contain the incident, address its cause, document the response, and notify affected users or competent authorities where notification is legally required or appropriate to the risk.

15. Data Retention

Personal data is retained only for the period reasonably required for the purpose for which it was collected, subject to contractual, financial, technical, and legal requirements, including:

  • The period required to process an enquiry or quotation request.
  • The duration of a project, subscription, or support relationship.
  • Required accounting, invoice, tax, and legal retention periods.
  • The time required to manage complaints or disputes.
  • An appropriate recruitment evaluation period.
  • Configured retention periods in analytics and backup systems.

16. Your Privacy Rights

Depending on applicable law and the nature of the information, you may have the right to:

  • Know what personal data is held about you.
  • Request access to or a copy of your information.
  • Correct inaccurate or incomplete personal data.
  • Request deletion where the relevant conditions apply.
  • Request restriction of certain processing activities.
  • Object to certain uses of personal data.
  • Withdraw consent where processing relies on consent.
  • Opt out of marketing communication.
  • Submit a complaint to a competent authority where applicable.

17. Data Access, Correction, and Deletion Requests

Requests may be submitted through:

Technoraft may request reasonable information to verify the identity of the requester and protect data against unauthorized deletion or disclosure. Requests are generally handled within 7 to 14 business days, unless additional time is reasonably required or legal obligations require certain records to be retained.

18. Marketing Communication

Technoraft may send service news, offers, or relevant content where consent or another appropriate basis exists. You may opt out of marketing communication at any time without affecting necessary messages related to your account, project, subscription, payment, or support request.

19. Children’s Privacy

The general Technoraft website is not directed to children under 16, and Technoraft does not knowingly seek to collect children’s personal data through the corporate website. Please contact us if a child’s information has been submitted without appropriate authorization.

20. External Websites and Services

The website may contain links to or integrations with third-party websites and services. Those services operate under their own privacy policies, and Technoraft is not responsible for activities outside the systems and processing under its control.

21. Updates to This Privacy Policy

This policy may be updated when our services, processing activities, service providers, or legal requirements change. The updated version will be published on this page with the most recent revision date.

Frequently Asked Questions About Privacy

What personal information does Technoraft collect?

Technoraft may collect contact, project, account, subscription, payment, support, recruitment, technical, and website usage information.

Does Technoraft sell personal data?

No. Technoraft does not sell personal data. Limited information may be shared with trusted providers where required to operate services or meet a legal obligation.

Does the Technoraft website use cookies?

The website may use essential, functional, analytics, and marketing cookies according to website configuration and user choices.

Does Technoraft use Google Analytics?

Technoraft may use Google Analytics and similar tools to understand website usage, traffic sources, user interactions, and performance.

How can I request deletion of my data?

Send your request to info@technoraft.com, contact Technoraft on WhatsApp at +20 150 363 6066, or use the Data Deletion Policy page.

How long does a data deletion request take?

Requests are generally processed within 7 to 14 business days after suitable identity verification, subject to legal retention requirements.

Privacy • Security • Transparency

Have a Question or Request About Your Data?

Contact Technoraft to request access, correction, restriction, or deletion of personal information, or to learn more about how your data is used and protected.

Last updated: July 12, 2026